Terms & Conditions


General Terms and Conditions Of Business


This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products(“Products”) listed on our website www.udluk.com (“our site”) to you. Please read these terms and conditions carefully before ordering any products from us (“United Disposables Limited”). You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.


Please click on the button marked “I Accept” at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions you will not be able to order ant products from us (“United Disposables Limited”.



1. Information about us


Welcome, to our  website www.udluk.com is a site operated by  United Disposables Limited, located at Unit 10 Maybells Commercial Estate, Ripple Road, Barking Essex IG11 0TP. (“United Disposables Limited”, “we”, “our”, or “us”). Our website enables all our customers (“you” or “your”) to view and learn more about us and what we do.

United Disposables Limited was registered  on the 23 September 1983, registered in England and Wales under company registration number 1751308, whose registered office is at 453 Cranbrook Road, Ilford Essex IG2 6EW.

Our VAT registration number is GB 398 568 685 73.

In these conditions the following expressions shall have the meanings set opposite them:-

“The Company”       United Disposables Limited;

“The Customer”      The person, firm or company to whom a quotation, offer or tender is addressed or whose order is accepted by the Company;

“The Goods”           To include goods or any part thereof of any description to be supplied under the contract;

“The Order”            The order or orders placed by the customer upon the company;

“The Contract”        The contract between the company and the customer arising on acceptance of the order subject to these conditions of sale;



2. Quotations


A quotation by the seller does not constitute an offer and the seller to reserve the right to withdraw or revise the same at any time prior to the seller’s acceptance of the buyer’s order. Any quotation by the seller shall in any event lapse unless the seller accepts an order from the buyer within 30 days of the date of quotation.



3. Your orders


You can submit an order by email, fax, post or by telephone with us, by placing an order with us you warrant that you are legally capable of entering into binding contract, that you are placing that order on behalf of a business and not as a consumer and have the authority to place that order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and will confirm such acceptance to you.

The parties are bound by the contract only when we accept to process the order or deliver the products to the customer. The contract is subject to availability of the stock and market conditions.

We may limit the quantities of goods supplied to any one customer, we also reserve the right to refuse the acceptance of an order and/or to terminate any customers trading account with us without explanation or notice.

All prices are reflected in £UK Sterling.  All goods will be invoiced at net prices, which are subject to the addition of VAT. We are under no obligation to accept your order, but would normally do so where the product is available. All goods will be invoiced at prices ruling on the day of despatch.



4. Minimum orders


Our minimum order value for collection is GBP-£100.00 net value, for deliveries inside the M25 is GBP-£300.00 net value and outside the M25 please contacts our sales department for a quote.



5. Availability and Delivery


We make every effort to despatch within three working days of order placement. Unless we state otherwise, (i.e. the product is out of stock), we ensure that your products are delivered within 28 days from acceptance in the UK, subject to conditions outside of our control. We do however; endeavour to deliver your order within seven working days.

All deliveries will be made to you at the address specified by you in your order. We may, at our discretion and expense, deliver parts of your order separately. You are responsible for the products as they are delivered.

We shall not be liable for any loss or damage whatsoever arising as a result of failure to deliver products by a particular date or arising as a result of any causes beyond our control.



The customer shall be present at the premises to take and sign off the delivery of the products. Deliveries will be made only to the address specified by the customer when the account was created.

If the customer fails to take delivery or fails to give us adequate delivery instructions of the time stated for delivery then without prejudice to any other right or remedy to us, we may charge the customer the cost of carriage of the refused delivery both to and from the premises of the customer in addition to our administration charge of £20.00 or 10% of the delivery value.



6. Account Terms


Initially all new accounts will be set as C.O.D (cash on delivery) for a minimum period of six months; thereafter you may apply for a credit account. Subject to pending decision and references customers will continue with current terms.

All credit account invoices are due for payment in 30 days from the date of invoice.



7. Risk and Ownership


a.Risk shall pass to the customer so that the customer is responsible for all loss, damage or deterioration to the goods at the time when the goods leave the premises of the company.


b.Title to the goods shall pass to the customer upon the happening of any one of the following events:-


i.The customer had paid to the company all sums (including any default interest) due from it to the company under this contract and under all other contracts between the company and the customer including (for the avoidance of doubt) any sum due under contracts made after this contract whether or not the same are immediately payable and under all contracts between the company and any associate or subsidiary company as has ultimate control of the customer, or


ii. When the company serves on the customer notice in writing specifying that title in the goods has passed.


c. The company may recover goods in respect of which title has not passed to the customer at any time and the customer hereby licenses the company, its officers, employees and agents to enter upon any premises of the customer for the purpose either of satisfying itself that condition 5 (d) below is being complied with by the customer or of recovering any goods in respect of which title has not passed to the customer.


d.Until title to the goods has passed to the customer pursuant to these conditions, the customer shall possess the goods as fiduciary agent and bail of the company, if  the company so requires, the customer shall store the goods separately from other goods and shall ensure that they are clearly identifiable as belonging to the company.



8. Shortages


The number of packages delivered must be checked in the presence of the driver. Customers will sign off the delivery note highlighting the shortages countersigned by our driver. Claims for shortages should be made at the time of delivery.



9. Prices and Payments


UDL contract price is invoice price. Any offers are subject to availability and the price quoted or shown on our literature are excluding of V.A.T. V.A.T will be charged at the appropriate rate on goods where applicable. Our site contains a number of products and it is always possible that, despite our best efforts, some of the products listed on our literature may be incorrectly priced.

Where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s price is higher than the price stated on our literature, we will normally, at our discretion, either contact you for instructions before dispatching the goods, or reject your order and notify you of such rejection.

The prices are liable to change at any time, but changes will not affect on orders we already have in hand.

Customers must settle all accounts in accordance with all agreed terms. In the event of a customer account being in arrears, we reserve the right to change statutory interest on overdue balances for the period from the date on which the payment was due.

Customers may choose to settle their account with debit or credit cards. Authority for payment will be requested from your card issuer at the time of payment and your card will be charged accordingly. In the event of any cheques, standing orders or direct debits due from a customer to us being dishonoured, a charge of £30.00 will be made on the customer’s account to cover the bank and administrative cost.

Once the cheque has been dishonoured, customers terms will change to “cash on delivery” and the account will be placed on hold until cleared funds are received in full to settle the outstanding balance on the account.


For credit account customers, any non-payment or late payments will be considered as a breach of the agreed terms will render credit terms null and void and the account will be put on hold until full settlement has been received. 


We have the right to start legal proceedings to recover any outstanding amounts without prior notice and the right to exchange information with credit agencies.



10. Disclaimer Of Warranties


You acknowledge and agree that your use of any of our literature is at your sole risk. UDL does not make any representation or warranty:

  1. As to the accuracy, correctness, completeness or usefulness of any content appearing on any of our literature and is not responsible for any errors or omissions.
  2. Concerning the accuracy, reliability, or quality of any content or products appearing on any literature. Any products appearing on any of our literature are provided to you “as is” and UDL makes no representation or warranty of any kind to you. Either express or implied, specially, UDL disclaims any implied warranties of titles, non-infringement, merchant ability and fitness for a particular purpose.
  3. You acknowledge and agree that under no circumstances will UDL be liable for any loss or damage caused by your reliance on content obtained through us or caused by your conduct.



11. Our Refund Policy


Our return policies apply to goods unused and as new, in their original packaging (external internal) and with all instruction manuals. Special order goods may not be returned unless found to be damaged or faulty upon delivery. If we have to replace any lost manuals or packaging, the cost of this would also become payable by you the customer.

Under the distance selling regulations 2000 (DSR2000) you have the right to return your goods, provided you do so at your own cost and within 7 working days from the day after you received and signed for the goods. If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs. Goods must not be returned to us without our authorization, you must obtain a return number.

Unsuitable goods or goods ordered in error will be charged a administration fee of 25% plus V.A.T. Please make sure that the goods you order are suitable for your purpose.



12. Liability


The company shall not be liable (save in the case of fraud);-

  1. In respect of claims arising by reason of death or personal injury unless the company is shown to have failed to exercise within the meaning of the customer protection act 1987, or
  2. In respect of claims arising through damage to property unless the goods are deemed to be defective within the meaning of the customer protection act 1987,or
  3. For consequential loss, loss of profits, damages to property or wasted expenditure.



13. Force Majeure


The agreement to supply is subject to variation or cancellation by the seller owing to any act of God, war, strikes, lock-outs, fire, flood, drought, tempest, civil commotion, shortages of labour or any other cause beyond the control of the seller or owing to any inability by the seller to produce materials or articles required for the performance of the contract and the seller shall not be liable for any inability to deliver caused thereby.



14. Jurisdiction


These Terms and Conditions, the contract or any agreement are subject to English Law and the buyer consents to the exclusive jurisdiction of the English Law courts in all matters regarding the goods.